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What you need to know about working with an Online Business Manager

If it’s the first time you’re considering outsourcing work to an OBM, I know you’ll have questions. Here is my response to the most commonly asked questions.

Why should I outsource rather than hire in-house?

You’ll find outsourcing your business admin will save you money, with no overhead costs such as benefits (superannuation & leave), office expenses (Internet, equipment, furniture) and technology (laptops, phones).

You can hire an OBM for hours to fit your budget, then adjust their hours as your business needs. You’re not paying someone to sit in your office for 8 hours a day, often not doing much but getting paid! You’ll only pay your OBM for the time they work.

Can you accommodate urgent requests?

I know that emergencies in business can happen. I will do my best to handle last-minute requests but please be aware that I am a mum too so may not always be available straight away after office hours.

What are your hours?

My office is open from 8:00 AM to 3:30 PM.

Urgent, after-hours requests can be accommodated.

Is there a minimum number of hours I need to book?

No, there isn’t. As a flexible service, you can use me as you need. However, clients who pre-book hours do get priority service.

What is your EA hourly or weekly rate?

My prices start from $50 per/hr however package rates are available. Estimates will be provided based on the type of work you need and how long the task will take to complete.

Will my clients know you’re a virtual Online Business Manager?

Not if you don’t want them too! I will have my own email address set up from your business and respond to your clients as your assistant (i.e. not using my personal business branding).

Can I trust you with my business intel?

Yes of course. As a highly professional OBM and fellow business owner, your business intel is safe with me. We can sign confidentiality clauses to give you peace of mind.

Do I need to provide training?

To start, you will need to give me insight into how you currently run your business and show me the systems you use. If I’m unfamiliar with a program, I can research how to use it, or use your current procedure manuals (if you have them!).

Can I change what I give you as business changes?

Yes you can. You can add in services or lessen them as you need. My services are flexible to fit in with you as your business grows.

Have more questions?

Not a problem. Contact me and I’ll be happy to answer your questions.